ttsl services

Advanced Leadership Skills

Two Day Workshop

The organisation’s most important resource is its people and therefore the ultimate success of an organisation is dependent upon the effective leadership and management of this resource. Leadership is concerned with doing things with people as opposed to doing things to people. This workshop explores the advantages of understanding the latest thinking on the qualities of leadership and the importance of emotional intelligence in this process. Practical in approach with an abundance of leadership techniques, this workshop has been designed to equip delegates with the necessary skills to lead, inspire, motivate and improve the performance work team. It is ideally suited for organisations where employees work with others under pressure and must exercise Emotional Intelligence (EI) if they are to be successful.

As a result of their work in this workshop, delegates will be better able to:

• Take daily action to motivate and focus front line employees on excellence, particularly geographically remote employees.

• Set challenging and attainable goals that inspire rather than demoralise employees.
• Reward and reinforce outstanding performance by tapping the resource of effective performance feedback.

Delegates will:

• Understand a proven, tested model for motivating front line employees.
• Have a thorough assessment of their strengths and areas of opportunity on the Emotional Intelligence competencies through 360° feedback, supporting group feedback and individual consultation.

• Understand the impact that the climate they create has on service excellence and revenue growth.

This workshop provides managers with concrete tools to help them develop a work climate that creates energy and service excellence. It also helps managers understand their EI strengths and development needs in order to become even more effective, personally in their work.

Feedback is presented and discussed thoroughly. The discussion is linked to broader exploration of the concepts and how they apply to performance. Each participant should also receive an individual consultation to provide focus and advice on the implementation of steps for performance improvement.

During the workshop delegates engage in simulation activities and self-assessment exercises that allow them to see how they perform in work-like settings and work with each other to stimulate feedback.

The process culminates with the setting of goals to implement tangible improvements in the organisation.

Managers responsible for internal and external customers, leaders of project teams and production teams