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In our culture, aggression is popularly conceived as a valuable behavioural unit. Aggression can produce short-term successes but in the longer term, aggressive individuals tend to generate conflict, break down goodwill and damage relationships. Assertive behaviour is that which clearly conveys what you want, whilst at the same time, recognising and respecting the rights of others assertive individuals. This tends to achieve much more in the long run than either the timid/passive or the aggressive. Effective managers understand the value of assertiveness and are able to apply the skills and gain results. This is a practical, experiential based workshop, which explores Assertive Communication and its applications in the workplace.

By the end of this one-day workshop, delegates will be able to:

 

• Define the concept of assertiveness.
• Distinguish between the concept of assertive, aggressive and passive behaviour.
• Communicate assertively.
• Give and receive criticism in a constructive way.
• Deal with confrontation.
• Identify assertiveness as a vital management tool.

• What is Assertiveness & Why be Assertive?
• The 4 Behaviour Types – Aggressive, Indirectly Aggressive, Passive, Assertive Behaviour.
• Why Don’t We Always Behave Assertively? Looking at the factors that stop us behaving assertively in different situations.
• Techniques for assertive communication and the roles of: Thinking assertively, specific and direct statements, ‘I’ statements, the broken record technique, fielding responses and asking for time.
• Body Language Techniques - Introduction of techniques important in assertive communication.
• Active Listening - Ten steps to improve listening skills.
• Our Rights - Basic human rights to support assertive behaviour.
• Giving & Receiving Criticism Assertively
• Saying "No"
• Dealing with Confrontation - Steps to handle confrontation assertively.
• Role Plays & Action Plans - An opportunity to practice the main points of the workshop whilst at the same time getting constructive feedback. Then setting individual action plans to put in place in the work environment.

All Managers and professional staff, who need to be decisive and confident in dealing with others, particularly those who have to deal with emotionally charged situations.