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A set of principles laid down more than two centuries ago has shaped the structure, management and performance of businesses throughout the nineteenth & twentieth centuries. In this workshop we say that the time has come to review those principles and adopt a new set. Business Process Improvement is about initiating change, with the ultimate aim to achieve competitive advantage through the continuous improvement of all business processes.

This five-day workshop will equip delegates with a step by step approach for achieving competitive advantage. The methodology is explored together with the tools and techniques necessary for successfully implementing a company wide Business Improvement Programme. These include: 

• Addressing the organisation’s culture.
• Improving the organisation’s efficiencies and effectiveness through improvement projects.
• Achieving substantial profit improvement.

This section explores what Business Process Improvement is and the approach used to achieve it.

What is organisational culture and why is it important in producing and implementing BPI? This topic will explain what Organisational Culture is, negative and positive cultures, changing your culture.

The main factor responsible for the failure of Business Improvement initiatives is the lack of management commitment. Managers often don’t realise that they have to change the way they manage, including their style. This section discusses the level of commitment and leadership required for a successful BPI, it discusses ways managers can develop a proven leadership style for improved workforce performance to inspire and encourage, lead and motivate the Business Improvement Process.

The process of teamworking is a critical part of BPI and the success of the initiative will be greatly influenced by the successful building, developing and management of BPI teams. The tools and techniques for creating effective improvement teams are examined here equipping delegates with necessary skills.

By using the techniques of Profit Improvement as part of BPI, significant enhancements to bottom-line profit can be made. This section examines:

• What is Profit and Profit Improvement and Why Improve Profit?
• Making Profit Improvements & the Barriers to Overcome.

The improvement process starts by focusing on solving operational problems and implementing incremental improvements. A successful proven system for solving problems and initiating improvements is therefore an essential tool for managers and the workforce alike.

In order to continuously improve Business Processes, advanced techniques are concerned with the redesign and re-engineering of processes at all levels in the business. These techniques are explained with a view to delegates applying such techniques back in their organisations.

BPI can involve substantial changes in an organisation. For this reason, managers need to be aware of the psychology of change and the various emotions and problems it can evoke in individuals and groups. It is therefore vital that managers are equipped with the skills and strategies for the successful management of change.

Senior Managers who have a responsibility for developing organisational strategy and implementing company wide improvements.