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Effective communication is required for any task, from the simple to the complicated, in order that the task may be completed accurately. Managers need to be able to communicate, whether or not the communication is effective depends largely upon the sender and/or receiver of the message. This workshop is designed to enable Managers to operate more efficiently by communicating more effectively.

At the completion of this workshop delegates will have the knowledge and skills to be able to:

• Define Communications
• List Objectives and Outline the Different Areas of Communication
• Avoid the Pitfalls of Poor Communication
• Select the Most Suitable Means of Communication
• Communicate Effectively in a Given Circumstance

Communication is the art of being understood. Here we explore:

• Communication as a key to motivation.
• Communication, how should it be?
• Good & Poor Communication

Communication involves the use of appropriate verbal language, para-verbals, non-verbals and listening. For communication to be effective, appropriate questions and accurate listening are required by both the sender and receiver. This section of the workshop examines the Listening Cycle and the use of questions for effective communications.

Many people are not aware that over 55% of communication is non-verbal. Being able to read the non-verbal signs increases ones understanding of what is being communicated.

• The virtues of patience and lateral thinking.
• Checking to avoid assumptions.

There are many advantages for you and your company if you develop assertive behaviour. Being assertive enables you to handle difficult situations and communications in a mutually acceptable way. We will examine:

• What is Assertiveness?
• The advantages of being assertive and the disadvantages of being non-assertive.
• To practice acting in an assertive manner.

Avoiding conflict whilst achieving its desired result.

Writing Memos, Reports etc.

For many organisations formal/informal written memos, letters or reports are the most frequently used form of communication. This may also be the most difficult form of communication as the sender is not present to explain to the receiver the meaning of the correspondence therefore misinterpretation may occur. This section of the workshop discusses ways to present written communications.

Managers and employees who need to improve their communication skills so that their ideas are effectively transmitted to the receiver.