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In an ever increasingly competitive world what makes the difference between leaders of the future and others is not their Academic IQ but their Emotional IQ, a leaders’ ability to understand and manage their emotions and those of other people.

The aim of this workshop is for delegates to understand the nature of Emotional Intelligence (EI) and how it can be developed and used effectively in the business environment.

This workshop provides Managers/Leaders with the tools and techniques to help them understand their EI strengths and development needs in order to become more effective in their Leadership.

During the workshop delegates undertake simulation and self-assessment exercises that allow them to see how they perform in work-like settings. At the end of the session participants will set individual goals to implement tangible improvements in their organisations. The following areas will be addressed during the workshop:

• What is EI?
• Why Develop EI?
• EI Self-assessment
• The Framework of Competencies.
• A Leader’s Job

• Understanding Emotions – (our own & others)
• Body Language
• How to Win People to Your Way of Thinking
• Controlling Disruptive Emotions
• How to Adapt to Change
• The Five Keys to Developing Our Own EI

Managers and Leaders at all levels who have the responsibility for effective leadership of work teams and where emotional intelligence (EI) is needed if they are to be successful.