ttsl services

Performance Management is a means of getting better results from the organisation, teams and individuals by understanding and managing performance within an agreed framework of planned goals, standards and competence requirements. Appraisals are generally only carried out once a year, consequently interviews can be too widely interspersed to manage performance effectively. Many Mangers are therefore turning to a more hands on style of managing performance, for both individuals and teams, which can then be annually assessed at the yearly Appraisal Review. The objective of this workshop is to provide a working understanding of the principles, processes and skills required for managing performance through the application of K.P.I’s (Key Performance Indicators).

Delegates will gain skills to:

• Measure, monitor and control performance.
• Set objectives and standards and introduce these to the team.
• Handle under performance.
• Give and receive recognition and feedback.

• Objectives of Performance Management (Organisation, Team & Individual)
• Why Introduce Performance Management & KPI’s
• Setting Objectives
• Targets
• Performance Standards
• Action Plans
• Ground Rules

• Appraising & Counselling the Under-Performer
• Giving & Receiving Feedback
• Action Planning

Managers, Supervisors and Team Leaders who are responsible for managing the performance of others or setting their performance goals and targets.