ttsl services

Many employees find themselves in a position of responsibility, or in a supervisory role almost without realising it, or indeed without having had any formal supervisory training. This four-day workshop has been designed to provide an overview of all aspects of the supervisory role and to encourage discussion and interaction to develop individual’s techniques and build confidence to use those skills within the work place. Throughout the workshop delegates will be required to complete exercises and role-plays to develop skills, techniques and confidence in various disciplines.

At the end of the workshop delegates will be able to:

• Define their roles and responsibilities as a first line manager.
• Evaluate their own preferred leadership style and how to use and modify it across a broad range of situations.
• Understand what causes motivation and how to develop it within a team of people.
• Demonstrate techniques for analysing and dealing with potential awkward situations.
• Work within the responsibilities and constraints placed upon them in order to manage their team effectively.
• Understand the basic principles of cost control.

• The Roles & Responsibilities of 1^st Line Managers
• Identifying Leadership Styles
• Listening skills (One & Two Way Communication)
• Effective & Ineffective Leadership

• Communications
• Working in Small Teams
• The Planning Cycle
• Motivation Theory & Practice
• Questioning Techniques
• Managing Your Time Effectively
• Conducting Meetings

• Introduction to Employment Law & Handling of Awkward Situations
• Problem Solving
• Project Setting

• Problem Solving (Project Presentation)
• Cost Control & Awareness
• Action Planning

Individuals who have recently been or are about to be promoted to a Supervisory Role. All employees in small to medium size sections, departments or office areas who wish to improve their own performance and their perceptions of others behaviours, as well as their own.